Crisis Support in Leeds

Connect is a telephone helpline for people living in Leeds. The service provides emotional support and information for people in distress. People call Connect who are feeling anxious, lonely, angry, experiencing mental health problems or a ‘life crisis’ or just need to talk. The service is also there for carers who need to talk to someone. Trained volunteers and workers provide compassionate, non-judgemental support and can give information about other services, if needed. Whatever your problems, Connect can help. You can also talk to Connect through instant chat.

Open 6pm-2am every night of the year.

0800 800 1212 (freephone)

CAMHS Crisis Call

We are a new Freephone helpline for under 18s. We are for young people struggling to cope and parents that are worried about their child.
Our phone number is 0800 953 0505 and it is open from 8am – 8pm, 7 days a week, 365 days a year.

The Crisis Call Line is here to support children and young people whatever the circumstances by listening, supporting, advising, and signposting. Our team ensures that all callers receive an efficient and timely response in critical moments, so that they get fast access to help when needed.

0800 953 0505

The Leeds Crisis Assessment Service (CAS) is a city-wide acute mental health service.

It offers assessment to people 18 years and over who are experiencing acute mental health problems that may pose a risk to themselves and/or others, who require an assessment that day or within the next 72 hours.

The Crisis Assessment Service is based at The Becklin Centre and all referrals for this service should go through our Single Point of Access (SPA) Team who can be contacted on…

0800 183 1485

Dial House is an out-of-hours Leeds service for people in times of crisis. It is a place of sanctuary where visitors can relax in a homely environment and have an hour of one-to-one support from the team of crisis support workers. You may be feeling anxious or lonely, experiencing mental health problems or money worries or going through a ‘life crisis’ like the break-down of a relationship.

Visitors who are attending for the first time, can just turn up from 6pm. If you have been before you will need to ring 0113 260 9328 or text 07922 249452 from 6pm on the night you want to request a visit (it’s best to ring before 7.30pm if possible). Dial House has a family room, so parents can bring children with them. Taxis to and from the service are provided.

Open Monday, Wednesday, Friday, Saturday and Sunday – 6pm-2am.

12 Chapel Street,
Leeds, LS15 7RW

Dial House@Touchstone is an out-of-hours crisis service in Leeds for people from Black and Minority Ethnic (BME) groups. When you are finding it hard to cope – it’s a place you can go for emotional support and information. Dial House@Touchstone is a confidential service and all staff are from BME groups. Refugees and asylum seekers are welcome. Call 0113 249 4675 or text 07763 581 853 on the night you wish to request a visit.

Open Tuesdays and Thursdays, 6pm-11pm.

53-55 Harehills Avenue,
Leeds, LS8 4EX

Teen Connect is a helpline for 13-18 year-olds living in the Leeds area. We can offer up to an hour of support either by phone or online chat. You can have up to an hour with one of our trained staff each night to talk about what you’re going through.

Open 6pm-2am every night

Call us on 0808 800 1212 – if we can’t pick up, leave us a voice message and we’ll call you back as soon as we can.

Text us on 0771 566 1559 and a member of staff will let you know when someone will be available to call or chat online with you.

Or go online to use web chat

The Safe Zone is a crisis service for Young People aged 11-17 in Leeds.

It is staffed by experiences Youth Workers and Counsellors from The Market Place who can offer around 40 minutes of emotional and practical support.

They have a social space to unwind and have something to eat. Young People will have 20 minutes after their support session to use any of the resources available in the social space that include games, crafts food and drink.

Safe Zone is open every Monday 7pm-10pm – the last time to drop in to Safe Zone is 9.30pm.

11 to 15 year olds – same day referral needed – this can be a self referral or from parent/carer/professional – details are required of how young people will get to and be picked up from Safe Zone.

11 and 12 year olds will need parental/carer permission to attend safe zone.

16 or 17 year olds – can either drop in or self refer – the latest drop in appointment is 9.30pm

The phone line for referrals opens from 5-6pm every Monday – to make a referral please call 0113 819 8189 – referrals run on a first come first served basis.

Location of Safe Zone is

18a New Market Street,
Leeds, LS1 6DG

The Well-bean Crisis Cafés is open 7 nights a week from 6pm-12am.We are currently operating all 1-1 supports over the phone and face to face supports via Zoom which can be downloaded free of charge on any android phone.

Zoom is like face time or skype, you can download it from the App store/play store for your phone, tablet or computer. (The team can talk you thorough this when you call)

If you wish to make a referral please call:

Self referral (07760 173476)

Other Useful Numbers

Aspire is the Leeds Early Intervention in Psychosis Service, providing support to people aged 14 – 65 who are, or may be, experiencing their first episode of psychosis. They can support families and friends as well. Referrals will be accepted from professionals such as a GP, practice nurse, counsellors, teachers etc and from concerned family/friends or from the person experiencing difficulties.

0113 200 9170 (local-rate charges)

Forward Leeds is the alcohol and drugs service for adults, young people and families living in Leeds. You can call Forward Leeds for advice, information and support if you are concerned about your alcohol use or drugs use or someone else’s. You can also call to refer yourself or someone else to alcohol or drug services in Leeds or download a referral form from the website.

0113 887 2477 (local-rate charges)

Leeds Bereavement Forum is a small charity which works to develop and improve bereavement services in the city. If you have lost someone and need to find the right support Leeds Bereavement Forum can signpost you to the most appropriate local bereavement services in the city. The Forum also runs a range of events about bereavement including Death Cafés where people can share experiences.

0113 225 3975 (local-rate charges)

You can find a full directory of local bereavement services on the Forum website:

Leeds Housing Options is an advice service if you are homeless, at risk of homelessness or simply want advice about your housing options.

They operate a drop-in service, which means you may need to wait to see someone. The busiest time is midday to 2pm, so you may wish to avoid these times in order to be seen more quickly.

How to Apply

In person: call into

Leeds Housing Options
City Centre Hub,
Merrion House,
110 Merrion Centre,

Opening Times: 8:30am to 5pm Monday, Tuesday, Thursday and Friday and 9:30am to 5pm on Wednesday.

[email protected]

0113 222 4412

For emergency homelessness situations outside of office hours, please call 07891 273 939

IAPT offers a wide range of therapies that can help people experiencing common mental health problems like anxiety, stress, panic and depression to support themselves and make positive changes. Leeds IAPT provides group, online and one-to-one talking therapies. If you are over 17 years of age and registered with a Leeds GP you can self-refer through an online form – a number of questions will pop-up – these are to make sure you are being directed to the right service. The Stress Control Course can be booked through an online bookings page. Your GP can also refer you to IAPT. This service is not appropriate for people who are already receiving treatment from another mental health service or who have a severe or long-term mental health problem.

0113 843 4388 (local-rate charges)

Leeds Suicide Bereavement Service offers support if someone you cared about has ended their own life. You can access family, group or individual support, practical information and one-to-one counselling. The service can support you whoever you have lost – whether a friend, colleague or relative – and whether your bereavement was a few days ago or many years. You can refer yourself or be referred using a referral form on the service’s website.

0113 305 5803 (local-rate charges)

Money Buddies are based in 29 sites across Leeds. To find out more please call 0113 235 0276 or visit Money Buddies

The Samaritans helpline is open at any time of the day or night to talk about whatever you are going through. You don’t have to be suicidal to call.

116 123 (freephone)

A social prescribing service can help you to connect with a range of non-medical services and activities in your local area which can support your health and wellbeing. Your local service could help you, for example, get support to improve your physical health, find employment or volunteering opportunities, tackle money or housing issues or access befriending schemes and peer support. Your GP may refer you to a social prescribing service in Leeds or you can refer yourself.

Provides free, confidential support services (telephone, email, text, face to face, advocacy, counselling) to women and girls in Leeds whose lives have been affected by sexual violence.
0808 802 3344 (freephone)

Mondays 6pm to 8pm
Tuesdays 8pm to 11pm
Wednesdays 6pm to 8pm
Thursdays 8pm – 11pm
Fridays 6pm to 8pm
Sundays 2pm to 5pm

Women’s Counselling and Therapy Service (WCTS) offers a free or low cost accessible counselling and psychotherapy service for Leeds women on low incomes. Venues are in the city centre and in communities around Leeds.

0113 245 5725