Crisis Support in Leeds
Connect is a telephone helpline for people living in Leeds. The service provides emotional support and information for people in distress. People call Connect who are feeling anxious, lonely, angry, experiencing mental health problems or a ‘life crisis’ or just need to talk. The service is also there for carers who need to talk to someone. Trained volunteers and workers provide compassionate, non-judgemental support and can give information about other services, if needed. Whatever your problems, Connect can help. You can also talk to Connect through instant chat.
Open 6pm-2am every night of the year.
0800 800 1212 (freephone)
CAMHS Crisis Call
We are a new Freephone helpline for under 18s. We are for young people struggling to cope and parents that are worried about their child.
Our phone number is 0800 953 0505 and it is open from 8am – 8pm, 7 days a week, 365 days a year.
The Crisis Call Line is here to support children and young people whatever the circumstances by listening, supporting, advising, and signposting. Our team ensures that all callers receive an efficient and timely response in critical moments, so that they get fast access to help when needed.
People of all ages in West Yorkshire are able to access local crisis services directly by calling 111 and selecting the mental health option.
If you’re hearing impaired and in a mental health crisis you can contact the Crisis Text Service by texting DEAF to 85258. There are open 24/7.
Dial House is an out-of-hours Leeds service for people in times of crisis. It is a place of sanctuary where visitors can relax in a homely environment and have an hour of one-to-one support from the team of crisis support workers. You may be feeling anxious or lonely, experiencing mental health problems or money worries or going through a ‘life crisis’ like the break-down of a relationship.
Visitors who are attending for the first time, can just turn up from 6pm. If you have been before you will need to ring 0113 260 9328 or text 07922 249452 from 6pm on the night you want to request a visit (it’s best to ring before 7.30pm if possible). Dial House has a family room, so parents can bring children with them. Taxis to and from the service are provided.
Open Monday, Wednesday, Friday, Saturday and Sunday – 6pm-2am.
Dial House@Touchstone is an out-of-hours crisis service in Leeds for people from Black and Minority Ethnic (BME) groups. When you are finding it hard to cope – it’s a place you can go for emotional support and information. Dial House@Touchstone is a confidential service and all staff are from BME groups. Refugees and asylum seekers are welcome. Call 0113 249 4675 or text 07763 581 853 on the night you wish to request a visit.
Open Tuesdays and Thursdays, 6pm-11pm.
Teen Connect is a helpline for 13-18 year-olds living in the Leeds area. We can offer up to an hour of support either by phone or online chat. You can have up to an hour with one of our trained staff each night to talk about what you’re going through.
Open 6pm-2am every night
Call us on 0808 800 1212 – if we can’t pick up, leave us a voice message and we’ll call you back as soon as we can.
Text us on 0771 566 1559 and a member of staff will let you know when someone will be available to call or chat online with you.
The Well-bean Crisis Cafés is open 7 nights a week from 6pm-12am.We are currently operating all 1-1 supports over the phone and face to face supports via Zoom which can be downloaded free of charge on any android phone.
Zoom is like face time or skype, you can download it from the App store/play store for your phone, tablet or computer. (The team can talk you thorough this when you call)
If you wish to make a referral please call:
Self referral (07760 173476)
Other Useful Numbers
If you suspect someone over 18 years old is being mistreated you can call Adult Social Care on 0113 222 4401, Monday to Friday 9am to 5pm, except Wednesdays when they’re open from 10am.
Aspire is the Leeds Early Intervention in Psychosis Service, providing support to people aged 14 – 65 who are, or may be, experiencing their first episode of psychosis. They can support families and friends as well. Referrals will be accepted from professionals such as a GP, practice nurse, counsellors, teachers etc and from concerned family/friends or from the person experiencing difficulties.
0113 200 9170 (local-rate charges)
Forward Leeds is the alcohol and drugs service for adults, young people and families living in Leeds. You can call Forward Leeds for advice, information and support if you are concerned about your alcohol use or drugs use or someone else’s. You can also call to refer yourself or someone else to alcohol or drug services in Leeds or download a referral form from the website.
0113 887 2477 (local-rate charges)
Leeds Bereavement Forum is a small charity which works to develop and improve bereavement services in the city. If you have lost someone and need to find the right support Leeds Bereavement Forum can signpost you to the most appropriate local bereavement services in the city. The Forum also runs a range of events about bereavement including Death Cafés where people can share experiences.
0113 225 3975 (local-rate charges)
You can find a full directory of local bereavement services on the Forum website:
Leeds Housing Options is an advice service if you are homeless, at risk of homelessness or simply want advice about your housing options.
They operate a drop-in service, which means you may need to wait to see someone. The busiest time is midday to 2pm, so you may wish to avoid these times in order to be seen more quickly.
How to Apply
In person: call into
Leeds Housing Options
City Centre Hub,
Merrion House,
110 Merrion Centre,
LS2 8BB
Opening Times: 8:30am to 5pm Monday, Tuesday, Thursday and Friday and 9:30am to 5pm on Wednesday.
Emergencies
For emergency homelessness situations outside of office hours, please call 07891 273 939
LMWS offers a wide range of therapies that can help people experiencing common mental health problems like anxiety, stress, panic and depression to support themselves and make positive changes. Leeds IAPT provides group, online and one-to-one talking therapies. If you are over 17 years of age and registered with a Leeds GP you can self-refer through an online form – a number of questions will pop-up – these are to make sure you are being directed to the right service. The Stress Control Course can be booked through an online bookings page. Your GP can also refer you to LMWS. This service is not appropriate for people who are already receiving treatment from another mental health service or who have a severe or long-term mental health problem.
0113 843 4388 (local-rate charges)
Leeds Suicide Bereavement Service offers support if someone you cared about has ended their own life. You can access family, group or individual support, practical information and one-to-one counselling. The service can support you whoever you have lost – whether a friend, colleague or relative – and whether your bereavement was a few days ago or many years. You can refer yourself or be referred using a referral form on the service’s website.
0113 305 5803 (local-rate charges)
Money Buddies are based in 29 sites across Leeds. To find out more please call 0113 235 0276 or visit Money Buddies
The Samaritans helpline is open at any time of the day or night to talk about whatever you are going through. You don’t have to be suicidal to call.
116 123 (freephone)
A social prescribing service can help you to connect with a range of non-medical services and activities in your local area which can support your health and wellbeing. Your local service could help you, for example, get support to improve your physical health, find employment or volunteering opportunities, tackle money or housing issues or access befriending schemes and peer support. Your GP may refer you to a social prescribing service in Leeds or you can refer yourself.
- West Leeds – Patient Empowerment Project – 0113 279 5870
- North Leeds – Connect Well – 0113 336 7612
- South and East Leeds – Connect for Health – 0113 387 6380
Provides free, confidential support services (telephone, email, text, face to face, advocacy, counselling) to women and girls in Leeds whose lives have been affected by sexual violence.
0808 802 3344 (freephone)
Mondays 6pm to 8pm
Tuesdays 8pm to 11pm
Wednesdays 6pm to 8pm
Thursdays 8pm – 11pm
Fridays 6pm to 8pm
Sundays 2pm to 5pm
If you have Enforcement Officers (bailiffs) visiting your property, you can get emergency debt advice by calling StepChange Debt Charity, Monday to Friday from 8am to 8pm and 8am to 4pm on a Saturday.
West Yorkshire 24 hour mental health helpline
The West Yorkshire helpline provides confidential support, advice and information for anyone who is concerned about their mental health, or is worried about a family member or someone they care for.
The service is for anyone aged 18 and over who is registered with a Leeds GP. It’s also available to people registered with GPs in Calderdale, Kirklees, Wakefield and Barnsley.
Women’s Counselling and Therapy Service (WCTS) offers a free or low cost accessible counselling and psychotherapy service for Leeds women on low incomes. Venues are in the city centre and in communities around Leeds.