Crisis Support in Leeds
Connect is a telephone helpline for people living in Leeds. The service provides emotional support and information for people in distress. People call Connect who are feeling anxious, lonely, angry, experiencing mental health problems or a ‘life crisis’ or just need to talk. The service is also there for carers who need to talk to someone. Trained volunteers and workers provide compassionate, non-judgemental support and can give information about other services, if needed. Whatever your problems, Connect can help. You can also talk to Connect through instant chat.
Open 6pm-2am every night of the year.
0808 800 1212 (freephone)
The Leeds Crisis Assessment Service (CAS) is a city-wide acute mental health service.
It offers assessment to people 18 years and over who are experiencing acute mental health problems that may pose a risk to themselves and/or others, who require an assessment that day or within the next 72 hours.
The Crisis Assessment Service is based at The Becklin Centre and all referrals for this service should go through our Single Point of Access (SPA) Team who can be contacted on…
Dial House is an out-of-hours Leeds service for people in times of crisis. It is a place of sanctuary where visitors can relax in a homely environment and have an hour of one-to-one support from the team of crisis support workers. You may be feeling anxious or lonely, experiencing mental health problems or money worries or going through a ‘life crisis’ like the break-down of a relationship.
Visitors who are attending for the first time, can just turn up from 6pm. If you have been before you will need to ring 0113 260 9328 or text 07922 249452 from 6pm on the night you want to request a visit (it’s best to ring before 7.30pm if possible). Dial House has a family room, so parents can bring children with them. Taxis to and from the service are provided.
Open Monday, Wednesday, Friday, Saturday and Sunday – 6pm-2am.
Dial [email protected] is an out-of-hours crisis service in Leeds for people from Black and Minority Ethnic (BME) groups. When you are finding it hard to cope – it’s a place you can go for emotional support and information. Dial [email protected] is a confidential service and all staff are from BME groups. Refugees and asylum seekers are welcome. Call 0113 249 4675 or text 07763 581 853 on the night you wish to request a visit.
Open Tuesdays and Thursdays, 6pm-11pm.
Teen Connect is a helpline for 13-18 year-olds living in the Leeds area. We can offer up to an hour of support either by phone or online chat. You can have up to an hour with one of our trained staff each night to talk about what you’re going through.
Open 6pm-2am every night
Call us on 0808 800 1212 – if we can’t pick up, leave us a voice message and we’ll call you back as soon as we can.
Text us on 0771 566 1559 and a member of staff will let you know when someone will be available to call or chat online with you.
The Safe Zone is a crisis service for Young People aged 11-17 in Leeds.
It is staffed by experiences Youth Workers and Counsellors from The Market Place who can offer around 40 minutes of emotional and practical support.
They have a social space to unwind and have something to eat. Young People will have 20 minutes after their support session to use any of the resources available in the social space that include games, crafts food and drink.
Safe Zone is open every Monday 7pm-10pm – the last time to drop in to Safe Zone is 9.30pm.
11 to 15 year olds – same day referral needed – this can be a self referral or from parent/carer/professional – details are required of how young people will get to and be picked up from Safe Zone.
11 and 12 year olds will need parental/carer permission to attend safe zone.
16 or 17 year olds – can either drop in or self refer – the latest drop in appointment is 9.30pm
The phone line for referrals opens from 5-6pm every Monday – to make a referral please call 0113 819 8189 – referrals run on a first come first served basis.
Location of Safe Zone is
Well-Bean Hope in a Crisis Café is open to people in Leeds who are experiencing a crisis. The cafe can offer emotional one-to-one support for up to one hour, support in a safe social space as well as practical help. Support focuses on loneliness, isolation, emotional health and wellbeing. You can self-refer to this service – visitors should ring or text first on 07760 173476 each time they would like to go to the cafe. If you turn up without calling first you will need to be assessed beforehand and then asked to wait to see if you are allocated a place. Refreshments and hot food are served every evening.
Professionals Referral 07760 173505
Self Referral 07760 173476
Open Tuesday and Wednesday 6pm-12am at
2-4 Middleton Crescent,
Open on Saturday, Sunday, Monday and Bank Holiday evenings 6pm-12am at
Lincoln Green Community Centre,
29 Cromwell Mount,
Other Useful Numbers
Aspire is the Leeds Early Intervention in Psychosis Service, providing support to people aged 14 – 65 who are, or may be, experiencing their first episode of psychosis. They can support families and friends as well. Referrals will be accepted from professionals such as a GP, practice nurse, counsellors, teachers etc and from concerned family/friends or from the person experiencing difficulties.
0113 200 9170 (local-rate charges)
Forward Leeds is the alcohol and drugs service for adults, young people and families living in Leeds. You can call Forward Leeds for advice, information and support if you are concerned about your alcohol use or drugs use or someone else’s. You can also call to refer yourself or someone else to alcohol or drug services in Leeds or download a referral form from the website.
0113 887 2477 (local-rate charges)
Leeds Bereavement Forum is a small charity which works to develop and improve bereavement services in the city. If you have lost someone and need to find the right support Leeds Bereavement Forum can signpost you to the most appropriate local bereavement services in the city. The Forum also runs a range of events about bereavement including Death Cafés where people can share experiences.
0113 225 3975 (local-rate charges)
You can find a full directory of local bereavement services on the Forum website:
Leeds Housing Options is an advice service if you are homeless, at risk of homelessness or simply want advice about your housing options.
They operate a drop-in service, which means you may need to wait to see someone. The busiest time is midday to 2pm, so you may wish to avoid these times in order to be seen more quickly.
How to Apply
In person: call into
Opening Times: 8:30am to 5pm Monday, Tuesday, Thursday and Friday and 9:30am to 5pm on Wednesday.
For emergency homelessness situations outside of office hours, please call 07891 273 939
IAPT offers a wide range of therapies that can help people experiencing common mental health problems like anxiety, stress, panic and depression to support themselves and make positive changes. Leeds IAPT provides group, online and one-to-one talking therapies. If you are over 17 years of age and registered with a Leeds GP you can self-refer through an online form – a number of questions will pop-up – these are to make sure you are being directed to the right service. The Stress Control Course can be booked through an online bookings page. Your GP can also refer you to IAPT. This service is not appropriate for people who are already receiving treatment from another mental health service or who have a severe or long-term mental health problem.
0113 843 4388 (local-rate charges)
Leeds Mental Health Drop-in
People experiencing problems with their mental wellbeing or feeling isolated can go to a drop-in session held in different locations across the city: Beeston, Chapeltown, Armley and Seacroft. Drop-ins offer both emotional and practical support and you don’t need to be a mental health service user to attend. Come and talk to someone about how you’re feeling, find out more about mental health services, receive advice on how to manage your mental health or get help with tasks like arranging hospital appointments or completing forms. Please note, the drop-in sessions are not for people experiencing a mental health crisis or those under the influence of drugs or alcohol. Sessions are run by staff from Leeds and York Partnership NHS Foundation Trust and Touchstone.
- Dewsbury Road Community Hub, Beeston: First Tuesday of every month 11am-12.30pm
- Armley One Stop Town Street, Armley: Second Tuesday of every month 1pm-2.30pm
- Reginald Centre Community Hub, Chapeltown: Third Tuesday of every month 1pm-2.30pm
- Seacroft Community Hub Deacon House, Seacroft: Fourth Tuesday of every month 11am-12.30pm
Leeds Suicide Bereavement Service offers support if someone you cared about has ended their own life. You can access family, group or individual support, practical information and one-to-one counselling. The service can support you whoever you have lost – whether a friend, colleague or relative – and whether your bereavement was a few days ago or many years. You can refer yourself or be referred using a referral form on the service’s website.
0113 305 5803 (local-rate charges)
A social prescribing service can help you to connect with a range of non-medical services and activities in your local area which can support your health and wellbeing. Your local service could help you, for example, get support to improve your physical health, find employment or volunteering opportunities, tackle money or housing issues or access befriending schemes and peer support. Your GP may refer you to a social prescribing service in Leeds or you can refer yourself.
Provides free, confidential support services (telephone, email, text, face to face, advocacy, counselling) to women and girls in Leeds whose lives have been affected by sexual violence.
0808 802 3344 (freephone)
Mondays 6pm to 8pm
Tuesdays 8pm to 11pm
Wednesdays 6pm to 8pm
Thursdays 8pm – 11pm
Fridays 6pm to 8pm
Sundays 2pm to 5pm